For players 21 and above

77 joy's commitment to responsible gaming

Entertainment is enjoyable only when it is controlled and mindful. 77 joy believes that every player's safety comes first — that is why we are ready to provide you with the right tools, information and support.

Set your own limits Self-exclusion option 24/7 support Age verification
Safe Gaming
Your safety and well-being are our top priority

Gaming is for fun, not addiction

Online gaming is a familiar form of entertainment for millions of people. But this entertainment can sometimes become uncontrolled, affecting personal life and family. At 77 joy, we want to be clear — this platform is only for adults aged 21 or above. Minors are strictly prohibited from opening accounts or playing.

Before starting each gaming session, ask yourself — are you playing purely for entertainment? Have you set a budget? How do you feel mentally after winning or losing? Being able to answer these questions honestly is the first step toward responsible gaming.

As per our Terms and Conditions, every user must complete age verification and provide accurate personal information. We reserve the right to suspend an account if the information provided at registration fails verification.

Remember — gaming is an activity that carries potential financial risk. There is no guarantee of getting your money back. You should not invest money in gaming as a way to solve financial problems.

Protect yourself — available tools

Deposit Limits

You can set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set, reducing it takes effect immediately, but increasing it takes some time to come into effect.

Session Time Limits

Set a maximum playing time for each session. When the set time is up, your account will automatically lock and you will need to take a break.

Self-Exclusion

You can close your account for a set period or permanently. Once this step is taken, it will not be possible to reopen the account during that period. Simply contact us via live chat to begin the process.

Take a Break

Without closing your account entirely, you can take a temporary break lasting from 24 hours to several weeks. During this time, no betting, deposits or gaming activity will be available.

Loss Limits

Decide in advance the maximum amount you are willing to lose within a set period. Once that amount is reached, the system will automatically pause any further betting.

Support and Advice

For any issue, contact us directly via our 24/7 live chat or email. The support team communicates in Bengali and helps with complete confidentiality.

Recognise the warning signs of a problem

Gaming addiction does not appear suddenly. It develops gradually, and often the person themselves does not realise it. Read the points below carefully — if any of them feel true for you or someone close to you, seek help without delay.

  • Repeatedly depositing money beyond your budget, especially in an attempt to recover lost funds.
  • Being unable to stop playing or returning repeatedly even after ending a session.
  • Prioritising gaming over family, friends or work.
  • Hiding your gaming habits or the amount you have lost from family members.
  • Gaming disrupting your sleep, eating or daily routine.
  • Continuing to game by taking loans or using money set aside for essential needs.
  • Feeling restless, irritable or depressed when unable to play.

Assess yourself

Think through the questions below honestly. This is not a test — it is a simple step toward self-awareness.

Have you spent more than your set budget in the past month?
Have you placed larger bets to try to recover money you lost?
Have family members or friends expressed concern about your gaming?
Do you feel mentally unsettled when you are unable to play?
Have you continued gaming at the expense of work or studies?

If the answer to any of the questions above is "yes", seeking help is the sensible thing to do. Contact us via 77 joy's live chat or email, or speak to a trusted family member or professional counsellor.

Where to find support

If you are experiencing a problem, it is better not to face it alone. Support is available in several ways.

77 joy Support Team

Our support team is active seven days a week, twenty-four hours a day. You can reach us in both Bengali and English via live chat and email. They will directly assist with self-exclusion, setting limits or account breaks. Email: [email protected]

Family and close ones

Your family or trusted friends can often notice a problem before you do. Talk to them openly. Family members can also contact us directly regarding account limits or exclusion.

Professional Counselling

A mental health specialist or a counsellor experienced in behaviour change can provide effective support for dealing with gaming addiction. Various mental health institutions in Bangladesh offer this service. Contact the mental health department of a hospital or a local counselling centre.

Your privacy is protected

Seeking help is not a sign of weakness. Under our Privacy Policy, your personal information and communications remain completely confidential. This information is not shared with any third party.

77 joy's commitment

77 joy does not only provide entertainment — we want to ensure that this entertainment is enjoyed in a healthy and safe environment. That is why age verification, limit setting, self-exclusion and support are an integral part of our platform. You can learn more about the company's policies and values on our About Us page.

Gaming is always for entertainment — not as a tool to solve financial problems. Every step we take is guided by this belief.

Good habits for healthy gaming

  • Set a fixed budget before each session and commit to not exceeding it.
  • Set a time limit for playing — long sessions reduce focus and judgement.
  • Avoid gaming if you are under the influence of alcohol or any other substance.
  • Do not place larger bets to try to recover lost money — this increases losses.
  • Gaming is not a source of income — it is entertainment only.
  • Take regular breaks and spend time on other hobbies and social activities.
  • Enjoy a win, but do not let that enjoyment become a reason to bet more.
  • Do not let anyone else use your account, especially a minor.

You can find more detailed questions and answers about responsible gaming, deposit limits and account controls in our FAQ section.

Responsible Gaming — Frequently Asked Questions

To activate self-exclusion, contact our support team via 77 joy's live chat. They will help you complete the process. You can choose the duration of exclusion — temporary (from a few days to a few months) or long-term. The exclusion cannot be lifted before the selected period ends.

Yes, reducing a deposit limit takes effect immediately. However, requests to increase a limit take some processing time — this is intentional, to prevent impulsive decisions. Contact the support team for any limit changes.

No. 77 joy strictly follows a 21+ policy. No person under 21 may open or use an account. Age verification is mandatory at the time of registration. If there is any suspicion that a minor is using an account opened with false information, the account will be closed immediately.

Start by talking to them calmly and try to understand the situation without judgement. If needed, inform the 77 joy support team — they can provide assistance based on the circumstances. Seeking professional mental health counselling is also an effective step. Remember — getting expert help is far more effective than facing it alone.

Yes. Your account balance remains fully secure during a temporary break or self-exclusion period. When the break ends, the balance will be exactly as you left it. However, withdrawals and deposits may be restricted during the break — speak to the support team for details.

Yes. Gaming addiction is a mental health condition and there are effective treatments for it. Many people have successfully overcome this problem with the help of Cognitive Behavioural Therapy (CBT), group counselling, and professional psychologists. These services are available at the mental health departments of various hospitals in Bangladesh. Deciding to seek help is the most important step.

More related information

Terms and Conditions

Details on platform usage terms, age restrictions and account policies.

Privacy Policy

Find out how your personal information is collected and kept secure.

About Us

77 joy's identity, values and our commitment to users.

FAQ

Frequently asked questions about deposits, withdrawals, bonuses and accounts.