77 joy Privacy Policy
This policy provides a full explanation of how your personal information is collected, stored, and kept secure on the 77 joy platform, and under what circumstances it may be shared with third parties.
Introduction and Scope
77 joy ("we", "our", "platform") is an online entertainment and betting service operated through the domain https://77-joy.cam. This privacy policy ("policy") applies to all individuals who register on this platform, create an account, play games, make deposits or withdrawals, or use our services in any other way.
We believe your personal information is your own. You have the right to know how that information is handled. This policy is written in plain language so that every user can understand it easily.
Using the platform means you have read and agreed to the terms of this policy. Our Terms and Conditions also contain detailed information about your rights and responsibilities, which complement this privacy policy.
Types of Information Collected
77 joy collects two types of information from users: (a) information provided directly and (b) information collected automatically.
2.1 Information Provided Directly
- Full name and date of birth — for account verification
- Mobile number and email address — for communication and OTP verification
- National ID (NID) or passport number — to confirm identity
- Financial information such as bKash, Nagad, or Rocket mobile banking numbers — for financial transactions
- Occupation and source of income — to complete required financial verification
- Address — where relevant during account verification
2.2 Information Collected Automatically
- IP address and device information (browser version, operating system)
- Login time, session duration, and user activity logs
- Data collected through cookies and session tokens
- Game play history, bet placement records, and transaction details
- Referral source — which source you came from to reach the platform
How Information is Collected
We collect information through several methods. Each method is transparent and secure:
3.1 Registration and Account Management
We collect the information you provide when creating an account. This includes your username, password (stored in encrypted form), mobile number, and any required identity document details.
3.2 Financial Transactions
Your payment information is collected when you make a deposit or withdrawal. We process transactions through bKash, Nagad, Rocket, and bank transfers. This information is used only to complete transactions and prevent fraud.
3.3 Customer Service Communication
When you seek support through live chat or email, a record of that conversation is kept. This helps improve service quality and resolve disputes.
3.4 Cookies and Technical Methods
Our website uses cookies. Detailed information about cookies is provided in Section 7.
Purpose of Using Information
77 joy uses your information only for specific, lawful, and legitimate purposes. Those purposes are described in detail below:
4.1 Providing and Operating the Service
- Creating, verifying, and managing accounts
- Processing deposit and withdrawal transactions
- Adding bonus and promotion details to your account
- Managing VIP membership levels
4.2 Security and Fraud Prevention
- Protecting against the creation of multiple accounts
- Identifying and investigating suspicious transactions
- Preventing unauthorized access to accounts
- Verifying age — a minimum age of 21 is required to open an account at 77 joy
4.3 Communication
- Important account notifications (transaction confirmations, password changes)
- Promotional messages — only with your consent
- Notices about system maintenance or service changes
4.4 Service Improvement
- Analyzing user behavior to improve the platform experience
- Evaluating demand for new games or features
- Identifying and resolving technical issues
Sharing Information with Third Parties
77 joy does not sell your personal information. However, information may be shared with trusted third parties in specific circumstances:
5.1 Payment Processors
The financial information required to complete deposit and withdrawal transactions is shared with bKash, Nagad, Rocket, and our banking partners. This information is limited strictly to the transaction process.
5.2 Technology and Game Providers
Software providers that operate games on our platform (such as Evolution, Pragmatic Play Live, PG Soft, JILI, and others) may receive the minimum information necessary to provide their services. They operate under strict confidentiality agreements.
5.3 Legal Obligations
Information may be disclosed in response to legal processes, court orders, or legitimate requests from competent authorities. This is not a voluntary decision on our part — it is a legal obligation.
5.4 Business Transfers
In the event of a business merger or acquisition, user data may be transferred to new ownership. Even in such cases, information will remain protected under this privacy policy and you will be notified in advance.
5.5 What We Never Do
- We do not sell personal information to advertisers
- We do not share data with unrelated third parties
- We do not use your information for marketing purposes without your consent
Data Storage and Security
We take industry-standard technical and operational measures to keep your information secure.
6.1 Technical Safeguards
- SSL Encryption: All our data transmissions are encrypted using SSL technology
- Password Hashing: Passwords are never stored in plain text — strong hashing algorithms are used
- Firewall and Access Controls: Only authorized personnel can access our servers
- Regular Security Audits: Regular tests are conducted to identify system vulnerabilities
6.2 Data Retention Period
Your information is retained while your account is active. Even after an account is closed, certain data may be kept for a specified period due to financial and legal obligations. Once the required period ends, data is securely deleted or converted into an anonymized form.
6.3 Response to a Data Breach
If a data breach occurs for any reason, we will promptly notify affected users and take the necessary remedial steps.
Cookies and Tracking Technology
Cookies are small data files stored on your device that improve your website browsing experience. 77 joy uses the following types of cookies:
7.1 Types of Cookies
- Essential Cookies: These cookies are required to maintain login sessions, ensure account security, and run core functions. They cannot be disabled.
- Functional Cookies: Used to remember your preferences (such as language settings).
- Analytics Cookies: Used to monitor site usage and improve service quality. These cookies do not identify you personally.
7.2 Cookie Controls
Most cookies can be controlled through your browser settings. However, disabling essential cookies may cause some important platform features to stop working properly.
User Rights
Every user of the 77 joy platform has the following rights over their personal information:
8.1 Right to Access Information
You can view the information stored in your account at any time. Contact our customer service team to request detailed information.
8.2 Right to Correct Information
If any information in your profile is incorrect or outdated, you have the right to have it corrected. This can be done through your account settings or by contacting customer support.
8.3 Right to Erasure
In certain circumstances, you have the right to request that your information be deleted. However, records of financial transactions or information retained due to legal obligations are outside the scope of this right.
8.4 Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. You can opt out of marketing messages through your account settings or by contacting customer support.
8.5 Right to Data Portability
If you would like to receive your transaction history and game records in a convenient format, you can submit a request to our customer support.
To learn more about these rights and how 77 joy provides services responsibly, please read our Responsible Gaming page.
Protection of Minors' Information
77 joy strictly does not provide services to anyone under the age of 21. Only individuals aged 21 and above may create an account on this platform.
We do not knowingly collect personal information from any minor. An age verification step is included in the registration process. If, for any reason, a minor's information enters our system, we will delete it immediately and close the associated account.
If a parent or guardian believes their minor child has registered on this platform, please contact us immediately.
Changes to the Policy
77 joy reserves the right to change or update this privacy policy at any time. If any significant changes are made to the policy, we will notify you in the following ways:
- The "Last Updated" date at the top of this page will be updated
- A notification may be sent to your registered email or mobile number
- A notification may be displayed at your next login
If you continue to use the platform after any changes, you will be considered to have agreed to the new policy. We recommend checking this page regularly. For more information about your relationship with us, you can read the details on the 77 joy About Us page.
Contact
If you have any questions, comments, or requests regarding this privacy policy, please contact us. The 77 joy customer support team is available 24 hours a day, 7 days a week to assist you in both Bengali and English.
Contact Methods
After receiving a privacy-related complaint or a request to exercise your rights over your information, we will try to respond as quickly as possible. For answers to general support questions, visit the FAQ section — where you will find answers to common inquiries.